The MacBook bites it
So last week I get to work and the MacBook’s LCD backlight doesn’t turn on. An trek to the Apple Store confirms that it is in fact broken and not something loose that they could fix in the store. So they tell me to go home, back it up and call AppleCare so I can get a prepaid shipping container and label to send the thing back in. The good news — Ubuntu 7.10 appears to have hfsplus support built in so I just booted the MacBook in Firewire Target mode (hold t down while you power the thing on) and was able to copy all my crap off.
I called AppleCare and amazingly was spared most of the usual tech support pain. They looked me up in their system and saw that I had in fact seen a “Genius” and opened me up a case so I could return the unit for service. All told I was without the laptop for a week.
Monday – Go to Apple Store, call Apple Care.
Tuesday – Receive prepaid shipping carton, pack MacBook.
Wednesday – Schedule pickup with DHL, carton ships.
Thursday – Apple gets, repairs and ships my MacBook
Friday – Receive Doortag — This kind of sucks, I hate door tags, I really wish people would stop assuming that no one works and is home all the time.
Monday – Receive MacBook.
All in all a good experience, Kinda wish the Retail Store was a little less useless but I can understand that they may not be stocked for such things.
Tags: technology