Lenovo/IBM support
So about 2 weeks ago my Lenovo 3000 N100 laptop battery died. I left it on overnight forgetting to plug the power in and poof, the battery went flat. Not that this hasn’t happened before but now the battery wouldn’t charge. It was reading ACPI state: Charged, Capacity 0%. I Googled a bit and found that others had had this problem and the battery was toast. Some claimed that the battery wasn’t covered by Lenovo’s warranty. So I checked e-bay and decided I didn’t want to pay for a new battery if I didn’t have to, so after going through the maze that is the IBM / Lenovo site I opened a ticket to see if the battery was in fact covered. Now mind you this was nearly 5:30pm EDT on a Friday afternoon. I received a call shortly before 6 PM from the Thinkpad support department in Atlanta Georga, and an english speaking gentleman (!!!) informed me that yes, the battery was covered under warranty and that they were going to drop ship me one. Now they said that it would ship Monday and I’d have it Tuesday, they gave me instructions on whom to contact if this didn’t happen. Filled with glee I went about my weekend expecting to be disappointed but hoping that I’d have a good experience. I was shocked Monday afternoon when I came home from work to find the replacement battery waiting for me, hot from IBM’s warehouse in Pennsylvania.
I am nothing but impressed. I am glad I purchased this laptop new. The quality and professionalism that one would expect from IBM appears to have translated well into Lenovo. Hooray!
Tags: technology